Passlab History

All Pass Laboratories products purchased new from an authorized Pass Laboratories dealer in North America are covered by a transferable, limited 3-year warranty. This warranty includes all parts and labor charges incurred at the factory or factory specified repair facility, exclusive of any subsequent or consequential damages. Damage due to physical abuse is specifically excluded under this warranty.

For this warranty to apply the customer is responsible for returning the product unmodified to the factory within the specified warranty period. The customer assumes all responsibility for shipping and insurance to and from the factory or a factory specified repair facility. The conditions and stipulations of this Pass Laboratories warranty only applies to units originally sold new through an authorized dealer. Warranty on factory repair is 60 days and covers only the scope of the original repair.

Non-North America customers should consult with their original Pass Labs dealer or distributor for warranty repair instruction prior to contacting the factory or shipping product to the factory for repair.

Non-North American product must be returned to the country of origin for warranty service. Foreign distributors are only required to offer warranty service on Pass Laboratories product that they have imported, verifiable by serial number.

Please note: Conditions of warranty service and customer rights for product purchased outside the United States may vary depending upon the distributor and local laws. Please check with your local distributor for specific rights and details.

Any modifications to Pass Laboratories products that have not received written factory approval nullify all claims and void all provisions of the warranty and liability by the maker or authorized distributor. Should a modified product be returned to the factory for repair the owner will be required to pay all necessary charges for the repair in addition to those charges required to return the product to it’s original configuration.

In the case of safety issues, no product shall be returned to the customer without those safety issues being corrected to the most recent accepted standards.

Removal or alteration of original Pass Labs serial numbers voids the factory warranty. Product with altered or missing serial numbers will be suspect as counterfeit or stolen product.

Pass Laboratories will not repair or in any way indemnify any counterfeit or cloned product.

Pass Laboratories does not offer products in voltages intended for international markets either to authorized Pass Labs dealers or to third parties located in the United States or Canada.

For more information please contact: PASS LABORATORIES INC.